Privacy Policy for JoyUnboxed.com

Welcome to JoyUnboxed.com (referred to as “we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and disclose your information when you visit our website or use our services.

By accessing or using JoyUnboxed.com, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our website.

1. Information We Collect

We may collect the following types of information when you interact with our website:

1.1 Personal Information You Provide

When you use our website, create an account, or contact us, you may provide personal information, such as:

Name
Email address
Phone number
Shipping and billing address
Payment information (processed securely through third-party payment processors)
Any other information you voluntarily share, such as responses to surveys, reviews, or support requests.

1.2 Automatically Collected Information

When you visit JoyUnboxed.com, we may collect certain information automatically, including:

Your IP address
Browser type and version
Device type (e.g., desktop, mobile)
Pages you visit on our site
The time and date of your visit
Referring websites or links that brought you to our site

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

Remember your preferences
Understand user behavior
Provide personalized product recommendations
Track website performance

For more details, see our Cookie Policy below.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Specifically, we may use your information for the following purposes:

Order Fulfillment: To process and deliver your purchases, including payment processing, shipping, and customer support.
Communication: To respond to inquiries, provide customer service, and send important notifications, such as updates about your order or changes to our policies.
Marketing: To send promotional materials, newsletters, or special offers (with your consent, where required by law).
Personalization: To tailor your experience on JoyUnboxed.com, including showing you products you might like based on your previous interactions.
Analytics: To monitor and analyze website usage and improve our content, products, and services.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We value your privacy and will never sell your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

Service Providers: We may share information with third-party providers who perform services on our behalf, such as payment processors, shipping partners, website analytics tools, and email marketing platforms.
Legal Requirements: We may disclose information to comply with legal obligations, respond to lawful requests, or protect our rights and safety.
Business Transfers: In the event of a merger, sale, or acquisition of JoyUnboxed.com, your information may be transferred as part of the transaction.
With Your Consent: We may share information for other purposes with your explicit consent.

4. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

4.1 General Rights

Access: You can request access to the personal information we hold about you.
Correction: You can request corrections to inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to certain legal obligations.
Data Portability: You can request a copy of your information in a portable format.
Withdrawal of Consent: If you have provided consent for data processing, you can withdraw it at any time.

4.2 Additional Rights Under GDPR

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to restrict processing and the right to object to certain uses of your data.

4.3 Additional Rights Under CCPA

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal data we collect and how we use it.
The right to request that we do not sell your personal data (we do not sell personal data).
The right to request deletion of your personal data.

To exercise your rights, please contact us at contact@joyunboxed.com. We will respond to your request within the timeframes required by applicable law.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

6. Security of Your Information

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

Recognize you when you return to our website.
Save your preferences, such as language or shopping cart contents.
Provide analytics about site usage to improve our services.

You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of certain features on our website. For more details, see our Cookie Policy.

8. Third-Party Links

JoyUnboxed.com may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies before sharing any personal information.

9. Children’s Privacy

JoyUnboxed.com is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly. If you believe we have collected information from a child, please contact us at contact@joyunboxed.com.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with the “Effective Date” at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: contact@joyunboxed.com

We are committed to addressing your concerns and ensuring your privacy is respected.